Every day, an opportunity to create an extraordinary experience
The Ladies and Gentlemen of The Ritz-Carlton see each day as an opportunity to create a lasting memory for a guest. If you have a passion for providing legendary service, and creating memories that last a lifetime, then we invite you to explore The Ritz-Carlton and learn more about becoming a part of an unparalleled team of professionals, who are the Art and Soul of Hospitality.
Recognized as “the gold standard of hospitality,” The Ritz-Carlton hires the finest, most passionate hospitality professionals from around the world.
In our hotels, each and every Lady and Gentleman plays an important role in delivering the exceptional service that we are known for and for creating memories that last a lifetime for our guests. In positions known as “front-of-house”, individuals bring their personal warmth and passion for hospitality to our guests, members, and residents. While heart-of-the-house Ladies and Gentlemen demonstrate their passion for excellence and attention to detail behind the scenes, reinforcing the Gold Standards of Ritz-Carlton Service. Positions at The Ritz-Carlton Headquarters, located outside Washington, DC (USA) are critical to the planning, finance, human resources operations and overall brand management. A career with The Ritz-Carlton offers flexibility and growth, with the ability to move from one business area to the next, from one location to another, should you choose to do so.
Grow with The Ritz-Carlton
Designed to maximize the talent of our Ladies and Gentlemen, our learning and development programs ensure every employee is fully certified, prepared, and energized to provide legendary service. Below you will find an overview of our learning path for the first year Ritz-Carlton Lady or Gentleman, followed by a lifetime of learning opportunities for both management and non-management employees.
Learn about Year One
1. New Employee Orientation
welcomes Ladies and Gentlemen to The Ritz-Carlton, and shares our culture and philosophy. It provides a foundation that ensures all employees are set up for success.
2. Operational Certification
partners new Ladies and Gentleman with a Learning Coach in their department who demonstrates and encourages the skills and standards necessary to succeed in their role.
3. The Three Steps of Service
training program enables individuals to master The Ritz-Carlton approach to service in any circumstance. Communication skills, problem resolution techniques, and even internal relationships are discussed and practiced over the course of six separate training modules.
4. Day 21
is a follow-up workshop to New Employee Orientation. This workshop is designed to ensure employee engagement and success at the start of the journey with The Ritz-Carlton.
5. Day 365
celebrates the first year anniversary with The Ritz-Carlton, and is an opportunity to re-visit our Gold Standards and culture.
Selecting our new Ladies and Gentlemen
The selection process at The Ritz-Carlton is called “Commitment to Talent”. For Ladies and Gentlemen that choose to join The Ritz-Carlton, we are committed to helping you make the most of your unique talents and abilities as you grow your career with us.
Our selection process has four general steps that allow you to get to know us better, and for us to determine if you are the best fit for the position and the company: 1. Explore possibilities, 2. Apply and complete assessment, 3. Interview with locations, and 4. Receive offer. While it may take some time to go through each of the four steps, it helps both you and The Ritz-Carlton make the best decision. Not all candidates will go through each step, but each location you apply to will let you know if you have been advanced to the next step.
The Ritz-Carlton Hotel Company manages over 100 award-winning hotels and resorts, private condominiums, fractional ownership properties, golf communities with exclusive private homes, elegant spas, and highly successful restaurants.
Our legendary service is based on our Gold Standards. These include our Credo, Motto, Three Steps of Service, Employee Promise and 12 Service Values. We are especially proud of the Employee Promise: “We nurture and maximize talent to the benefit of each individual and the company. The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled.” We strive to fulfill this promise for each other every day.
The Ritz-Carlton Hotel Company was established in 1983 with the purchase of The Ritz-Carlton in Boston, Massachusetts (USA) and the rights to the name The Ritz-Carlton. To this day, we are still steeped in the service philosophy and tradition of innovation of our namesake, famed hotelier Cesar Ritz, who redefined the luxury hospitality experience.
Our Community Commitment
At The Ritz-Carlton, we have built a legacy of extraordinary service. This tradition extends into our social and environmental responsibility program, Community Footprints, and inspires us to positively impact the lives of others. Woven into the fabric of our company, our concern for others focuses on three primary areas: Helping disadvantaged children, reducing/eliminating hunger and poverty, and advocating environmental conservation. Additionally, we offer programs to help our guests, members and residents make their own impact on the community.
Students and Recent Graduates
From our leadership development program, to internships and entry-level jobs, The Ritz-Carlton is a great place to put your education, your passion and your commitment to excellence to work.
The Voyage Global Leadership Development Program
Be part of an elite group of selected future leaders, develop your knowledge of The Ritz-Carlton and its award-winning hospitality operations, and embark on a challenging and rewarding career. Voyage, a 12-18 month program offered in more than 30 countries, combines hands-on experience in your chosen business area with online interactive learning in our cutting-edge virtual environment. After successful completion of the program, you will find the entry-level leadership position that’s right for you.
Interested in Voyage in the US? Go to MarriottU.com on a computer to begin the application process.Search Voyage Openings Worldwide
Internships and Apprenticeships
Experience the hospitality business, and discover what it takes to build a career in a leading global business. Internships offer a combination of on-the-job training and an introduction to The Ritz-Carlton Gold Standards, our culture and values. Generally, internships last 8-12 weeks but can extend up to 12 months in certain locations.
Interested in internships in the US? Go to MarriottU.com on a computer to begin the application process.Search Internships Worldwide
Interested in considering opportunities other than internships and our leadership development program? We have jobs in our hotels, jobs supporting our business, and management jobs for graduates with a variety of skills, and educational backgrounds.