Recognized as “the gold standard of hospitality,” The Ritz-Carlton hires the finest, most passionate hospitality professionals from around the world.
In our hotels, each and every Lady and Gentleman plays an important role in delivering the exceptional service that we are known for and for creating memories that last a lifetime for our guests. In positions known as “front-of-house”, individuals bring their personal warmth and passion for hospitality to our guests, members, and residents. While heart-of-the-house Ladies and Gentlemen demonstrate their passion for excellence and attention to detail behind the scenes, reinforcing the Gold Standards of Ritz-Carlton Service. Positions at The Ritz-Carlton Headquarters, located outside Washington, DC (USA) are critical to the planning, finance, human resources operations and overall brand management. A career with The Ritz-Carlton offers flexibility and growth, with the ability to move from one business area to the next, from one location to another, should you choose to do so.
Grow with The Ritz-Carlton
Designed to maximize the talent of our Ladies and Gentlemen, our learning and development programs ensure every employee is fully certified, prepared, and energized to provide legendary service. Below you will find an overview of our learning path for the first year Ritz-Carlton Lady or Gentleman, followed by a lifetime of learning opportunities for both management and non-management employees.
Learn about Year One
1. New Employee Orientation
welcomes Ladies and Gentlemen to The Ritz-Carlton, and shares our culture and philosophy. It provides a foundation that ensures all employees are set up for success.
2. Operational Certification
partners new Ladies and Gentleman with a Learning Coach in their department who demonstrates and encourages the skills and standards necessary to succeed in their role.
3. The Three Steps of Service
training program enables individuals to master The Ritz-Carlton approach to service in any circumstance. Communication skills, problem resolution techniques, and even internal relationships are discussed and practiced over the course of six separate training modules.
4. Day 21
is a follow-up workshop to New Employee Orientation. This workshop is designed to ensure employee engagement and success at the start of the journey with The Ritz-Carlton.
5. Day 365
celebrates the first year anniversary with The Ritz-Carlton, and is an opportunity to re-visit our Gold Standards and culture.